Frequently Asked Questions
Can the design and packaging be customized?
Yes, we offer comprehensive customization services for product labels, packaging, and specific design requirements.
What is the minimum order quantity (MOQ)?
Normally the MOQ is 100pcs, but we also accept small sample orders for quality evaluation by professional clients.
How long is the lead time for orders?
For sample orders, the lead time is 3-5 days. For bulk orders, it typically ranges from 15 to 35 days depending on the quantity.
What is the lifespan and warranty of this lighting system?
Our lighting systems have a rated life of 50,000 hours and are backed by a 5-year industrial warranty.
How do you ensure product quality?
We utilize a professional quality inspection team to monitor every stage of production, ensuring a low defective rate and providing full after-sales support.
What are the available payment terms?
Generally, our terms are 30% T/T in advance and 70% balance before shipment, though terms can be discussed based on the specific region.